1The lot passes here and fails at your customer
Almost every one of these arguments turns out to be a measurement disagreement rather than a metallurgical one. ISO 898-1 defines where hardness is taken on a bolt and on which prepared surface, and a reading on a head face, a shank flat and a transverse section through the threaded portion are not interchangeable numbers. Add conversion between Vickers and Rockwell scales and a lot can be rejected on paper while the steel is exactly where it should be. Agree the location, the method and the scale before the first lot, and put all three on the report.