1Colour drift from batch to batch
Trivalent passivates and black finishes shift with bath age, concentration, temperature and drag-in, and blue, clear and black all have a visible spread rather than a single shade. Your customer is not comparing the delivery to a colour chart; they are comparing it to the parts already fitted to furniture on a showroom floor. The only workable control is a dated master sample held by both parties, agreed on which faces are compared and under what light, and re-issued when it ages.